Have you ever had a client or customer that has frustrated you to the point where you wanna burst into anger? ( I have, so many times! Matter of fact – I just sent a text to one rightnow). Customers and clients are the life of a business. Whether you are a Freelancer or you work for a company; customers and people who buy or pay for your service are the people who drive the business, we all know that! But guess what? Its a mutual experience, you are getting money for providing something valuable which can be your time, product, service or expertise. So, trust me; you deserve every penny you make and even more.
I have been a Freelancer for 3years plus now, trust me, in those few years – I have seen a lot! From customers who-know-it-all to those who want Heaven, earth and hell all together for just a cent and to those who are perfectionist! Omg! Don’t even get me started on those ones.
My friend Vince Nero at GetCRM sent me a mail after reading my article on How to Pick The Right Hustle & Become A Full Time Entreprenuer , he said he enjoyed it and thought I made some valid points, so he sent me an article on their blog about clients because he knew I would find it valuable and my readers would as well. I think its an amazing piece of content, so enjoy the infographic below from GetCRM
Did you find one, two or three types of customers who you’ve worked with above? I have worked with ALL of them! I see their faces in each of those blocks 🙂 . There is a way around it, when I first started; I was a people-pleaser. Trying to please everybody, every client, taking on clients with little play, taking on client who wants Heaven, the Angels, the Trinity, Earth, Hell and all the humans in it but want to pay pennies and trying to please any of these clients has not only made me work like a mad man but has also hurt my bottom line. This is because as an entrepreneur, the greatest asset you have is your time! If you waste in on clients who aren’t the best client for you; you cannot get it back! You can use that time to enhance your skills, get more clients or even learn something new.
How to deal with clients so you can remain sane and productive.
Even if you cannot please these types of clients 100% of the time because its frustrating, tiring and actually impossible, these tips will help you in dealing with clients in the future when next you get one like that (trust me, they will come)
Be specific on the delivery and timeline. Always make your client aware of what you will be doing for them, what the scope of the project is, how long it will take, what will be termed as a “done project”, all these should be agreed upon in writing ( I write all these in my proposal to the client ). So, if the client comes with a new thing that wasn’t agreed in the scope of the project, you go back to the proposal, point it out and let them know the cost and time effect this “new addition” will have on the project. I always write in mt proposal that “any change in scope will incur some costs and time”. Its all about making sure everyone is on the same page.
Keep to time. All entrepreneurs and freelancers are not the same, but I make sure to always deliver my projects on time! Sometimes one week before the proposed delivery time. This is not only because it wows the client but it also allows me take feedback from them, implement the feedback and still be within the time I have set aside for their project. What you don’t want is having to spend months on a project that was supposed to take you weeks and this starts becoming a thug of war.
Stay Calm and Smell The Roses. Am not a rose-smelling kinda person but this advice is on point. Try as much as possible to remain positive, calm and collected because if you get angry or mad – this will only make matters worst! You should always remain professional and positive in the tone you use in replying your clients (these types and all clients generally)
Don’t promise a Unicorn. Its always exciting to get a new client and its easy to start promising heaven and earth just to win the client when i reality: you can only deliver a horse not a unicorn. Do not promise to do something you cannot deliver. I am a big believer in under promising and over-delivering. I do all I say I’ll do and even extra to wow the client.
Charge Well. From personal experience, clients that pay well will give you the least problems. The fastest way to filter clients who will give you headaches is to charge them. You get people who approach you to work on something for them because they’ve seen the quality of your work, they even go as far as sending you the brief of what they want and the spec of the project and when you send them a proposal or give them a price; they run like a cheetah (loool) . That’s the fastest way to filter clients who do not know the value of your skill, work and do not have the budget to employ your service.
I hope you enjoyed this article, I would love to know your experiences with clients, please drop your stories below and lets.
I have been working on an online course called “Successful Freelancer Blueprint”, this course will have loads of gems and valuable content in it based from my experience of being a freelancer starting from Nigeria back in 2013 and moving to London in 2015, being endorsed by the UK Government as a World Leading Exceptional Talent in the Digital Technology Industry, dealing with clients, getting high paying client both in and outside of your country, using social media to get clients, build your personal brand and how to always have a pipeline of clients who pay you recurring income every month so you never go on client drought and a lot more!!! It is going be a life changing course, I can’t actually wait for it to be out because I know its going to change a lot of lives. You’ll be informed when its out!