Quality Strategies

These 5 Premium WordPress Themes Will Make You Look Like An Expert In Minutes

Look Like An Expert In Minutes With These 5 HQ Wordpress Themes

Have you ever seen websites of top brands and businesses with a Pixel Perfect Modern Design style / layout and wondered how you could also achieve that for your own website, project or maybe for your next paid client’s website but wondered how to get it done? I have got you covered as usual. In this post, I have done the research for you, dug the hole and brought out only jewels, the best of the best high performance and highly customizable WordPress themes (you know am a die-hard lover of WordPress). (more…)

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Re-position Your Business To Win By Applying the 6C’s of TQM


TQM stands for Total Quality Management. TQM is based on all members of an organization or business participating in improving processes, products, services and the culture in which they work” (American Society for Quality).

British Standards Institution went further to describe it as “A management philosophy and company practices that aim to harness the human and material resources of an organization in the most effective way to achieve the objectives of the organization or business.

From both definitions of Total Quality Management, we see that the emphasis is on business owners, employees and everyone involved in the business continuously improving business processes within the business, and also improving the company culture in which they work so that the objective of the business can be achieved and outputs from the business can always ooze Quality! The idea of Total Quality Management is backed by top Quality Gurus such as Crosby, Deming, Feigenbaum, Ishikawa and Joseph Juran

This post aims to enlighten entrepreneurs and small business owners on the 6C’s of TQM and how using them effectively in their business can make them kick butt! ( okay, maybe not butt…literally ).

Picture by FreePik

The 6C’s are:

  • Control
  • Commitment
  • Culture
  • Continuous Improvement
  • Cooperation
  • Customer Focus

Control: This is a procedure or set of procedures that are set in your business to ensure that the manufactured products or services rendered by your business adheres to the quality standard set by the client or customer.  To break it down some more, it is ensuring that there is an effective control on the quality of outputs ( products / services rendered ) that leaves your business. For my creative business Presidential ideas, I always say that whatever I do for my clients has to be “Presidential”, sometimes I get overwhelmed with jobs and I have to outsource to one of my trusted designers, before I deliver the job to the end client, I always make sure I go through it and it adheres to my “Presidential” standard my clients have always known me for.

Commitment: Almost every business wants “Total Quality” in their businesses but it becomes ‘wishful thinking’ if stakeholders ( people involved in the business ) are not fully committed to achieving this. All stakeholders need to be on the same page and be committed to achieving all round quality.

Culture: If you know me, you know culture is one thing am big on. A recent post of mine “Company Culture – An Instrument To Employee Productivity” where I talked about the importance of a quality company culture, shows that it is not just words of wisdom written on the wall, rather, it is the way of operation within a business and the core values that the business and everyone in it abides by. So, if quality is infused in your company’s culture, achieving total quality within the business will be a breeze because everyone within the business would be used to always achieving and aiming for quality.

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Continuous Improvement: This is my favorite. It is an interesting concept when businesses are always looking for better ways to make their current offerings better, improving their processes and inputs which always turns out to create –  kick ass products/offerings. This may also include getting feedback from customers to know how the product can be improved on to better serve them.

Cooperation: Team work makes the Dream work! With teamwork and cooperation from stakeholders in the business, there would be “standardizing” in the way things are done in the organization. By “standardizing” I mean, effective standards being in place for the standard of outputs that should come from the business, hence creating a quality business offering.

Customer Focus: This might be the sixth on the list but it is definitely not the least. Matter of fact, it should have been first on the list. Creating a business with all-round total quality requires creating a customer-centric business. Putting the customer first, having systems to collect and process feedback from customers, making use of the feedback to better their experience and at the end, delivering the “right” product and service… by “right” I do mean delivering products and services the customer needs, not products with fancy features that the customer will not use and which is not beneficial to the customer. I wrote a post on how to create a LEAN business and eliminate waste in your business, read Want To Win In Your Business? Be LEAN!


How to Implement Total Quality Management? – Commitment is needed from all stakeholders in the business, A quality improvement Culture, Continuous improvement in processes, Co-operation from all employees, A focus on Customer’s requirements, Effective Control should be laid down.

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Want To Win In Your Business? Be LEAN!

Have you ever been asked the meaning of something very obvious? Like, What is the meaning of WASTE?. If you have, then that makes two of us. In one of my Quality Management classes, my lecturer – Dr Lindsey asked “What do you understand by WASTE”?

I remember a class mate of mine  (Collins) answered saying “Waste is anything that does not add value to the consumer”… interesting Collins, I like that!!! He was right, businesses that win are those that try as much as possible to provide “Value” to the consumer and strive to eliminate waste in their business processes or product development. If a process does not add value to the customer, its a WASTE, eliminate it!

That brings us to the topic at hand – LEAN! Lean is a manufacturing philosophy that focuses on delivering value from your customer’s point of view, eliminating waste and continuously improving your business processes. ( although I said “Manufacturing” , I believe it can be used for all types of businesses, even service based businesses )

I am going to highlight the keywords that makes following the LEAN philosophy great for your business and how to achieve them:

(1) Delivering Value from your customer’s point of view.

delivering value from your customers point of view

The emphasis here is “from your customer’s point of view“. Not from the business’s perceived point of view of the value they provide for the customer. Since the customer is the major key of a successful business, it is important that whatever the consumer perceives as value from your product / business is what is capitalized on and improved on. To properly understand what value your product provides to the customer, it is advisable to understand the Value Stream of your business / product.

Womack and Jones in 2003 defined Value Stream as “The specific activities required to design, order and provide a specific product from concept to launch, order to delivery, and raw materials into the hands of the customer.

After understanding the Value Stream of your product, it is important to Map the Value Stream to identify specific key activities in the Value Stream and sort them into activities that:

  • .actually create value as perceived by the customer
  • create no value but are required by product development, by order filling or by the production systems (work towards removing)
  • create no value and can be eliminated immediately (eliminate immediately)

To eliminate waste, you have to identify what brings Value. The above helps!

(2) Eliminating Waste.

eliminating waste in business process

The concept of Waste Elimination in production originated form Toyota’s Chief Engineer Taiichi Ohno which then became the core Production System of Toyota. But like every other thing, to eliminate waste , it is important to identify what waste is. Whilst preparing for my Quality Management exams, I was able to find out an interesting way to remember sources of waste in businesses and it lies in this word “TIMWOOD”.

Transporting: This is basically the moving of product and information. When products / information are being transported, it does not make the product more valuable to the consumer, thus it is waste and unnecessary long transportation should be eliminated.

Inventory: Storing product and information, this does not add value to the end customer and storage spaces can cost your business money.

Motion: This waste is related to ergonomics and is seen in all instances of bending, stretching, walking, lifting, and reaching. These are also health and safety issues, which in today’s litigious society are becoming more of a problem for organizations. (from “EMC consulting group”). Motion waste within businesses should be eliminated, it adds no value to the customer.

Waiting: Unnecessary waiting  for information or product by the customer or product / service waiting for the next step in the process.

Overproduction: Making more than the customer requires or needs and also purchasing more resources than is actually necessary to fulfill  an order or customers need.

Over-Processing: Using the wrong tool to try achieve a specific task. Investing in smaller, more flexible equipment where possible; creating manufacturing cells; and combining steps will greatly reduce the waste of inappropriate processing.

Defect: Defects like rework, re-inspecting and quarantining inventory can add cost to your business and not add value to the end consumer.


(3) Continuous Improvement.

continuous improvement

Continuously striving to produce better products and improve processes within your business. Key requirement is your business has stable processes so that the impact of any change can be understood.  It is basically an ongoing effort to improve products, services, or processes. These efforts can seek “incremental” improvement over time or “breakthrough” improvement all at once (Wikipedia)

Its time to start focusing on providing value to the customer and eliminating waste in your business process and product development! Be smart…get LEAN!

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Create Amazing Products & Team With SCRUM

SCRUM methodology

I remember when my Quality Management lecturer gave us a small class test. She said – ‘Write down what you know about SCRUM, the roles , the advantages and everything.” I was shocked, SCRUM? What the heck is SCRUM? Is this one of those fancy terms in this Quality Management Course? Before I knew it, a friend sitting next to me started writing down things about SCRUM on a paper and it dawned on me that they had been taught SCRUM earlier in the course when I was not a member of the course ( Why I joined late to the course is a story for another time 🙂 ) .

As time went by, I got the grips of SCRUM and I loved and mastered the concept so much that the same friend that was writing things down the other day started to call me “SCRUM Master” . For business students and business owners who came across this post in search for the understanding of SCRUM, am sorry for the banter! I do this alot, I promise to go straight to the point on the next paragraph.

SCRUM is a methodology used in developing a product ( or service ) where the highest priority is to satisfy the customer and provide value through early and continuous delivery of valuable software product. I striked the word “software” out because i think alot of people always associate SCRUM with only software development, I believe it can be used for not just only software but products and projects as well.

SCRUM painter2
Any business can use SCRUM, even artists!

Interesting fact about SCRUM is that it is a blow to the face of the traditional methods used to create products where the specification and requirements needed for the product is gotten from the customer from the beginning and the next time the customer is contacted is when the product is “done”. Customers are not fully involved in the product development process, isn’t the product not supposed to be for the customer? Then why is not involved in the development process? Am shocked as well!

As the business world moves towards a more “Customer Centric” approach of creating and delivering products and value, smart businesses are beginning to emulate the SCRUM agile method in creating products and this has led to the up rise in the demand for individuals with knowledge of SCRUM and has also led to new and fancy job tittles springing up everywhere. You will hear John or Jenifer saying I am a – “SCRUM Manger” or “SCRUM Master” or “SCRUM Expert” or any other fancy tittle they can come up with. Durrh! This post is not to give you the “all in all” of SCRUM because that means John and Jenifer will go out of business but its aimed at enlightening the the small business owners and hustlers / entrepreneurs on what SCRUM is, the advantages of using SCRUM methodology in their business.

If you recall from the tittle of this post, I said “Create Amazing Products & Team With SCRUM” , but up to this point I haven’t talked about the Team part of SCRUM, only the product. I got carried away. SCRUM doesn’t only enable a business create and deliver amazing quick and continuous value to their customer but also creates an atmosphere in the company where team members are cross functional ( Everyone does everything. Although they may be more skilled in one field but they work together to achieve the project goal ) and self motivating ( they know their roles and do them without being “policed” ).

There are roles in SCRUM that every SCRUM product development process should entail and on the next paragraphs, I will talk about them and give you the guns needed to understand and start using SCRUM in your business to provide value, create products your customers really want to use and create an amazing team environment.


Let me re-cap on what SCRUM is and it’s purpose. SCRUM is a product development process used to handle projects and product development with the sole aim of creating an end product which the customer will use while delivering early increments of the products and receiving feedback which is then used to make the product better. Below is the schematic diagram of the process.

scrum process presidential hustle
The SCRUM Methodology

The Product Backlog contains the list of features the customer wants the product to to have. These features / requirements are given by the customer.

The Sprint Backlog contains prioritize features which will go into the first product development cycle ( usually called Sprint ).

The Sprint is where the action occurs. It is the development period. The product development begins and the prioritized features are what is aimed to be delivered in this first sprint. Also, the team does something called the “Daily Stand-Up” meeting where the SCRUM masters ask 3 questions “What did you do yesterday?” “What are you doing today” “What are the impediments in your way?“. The sprint normally lasts between 1-4weeks but not longer.

The final stage is the delivery of a product that contains all the prioritized features. This product is always called “Potentially Ship-able Product” or “Working Increment of the software”.


Like I said in page one, the team that makes use of SCRUM are always self-organizing and self-motivating. There is no “Project Manager” who makes orders, instead; there is a team of individuals trying to achieve the same goal. There is defintely someone who is the ‘head’, but he is more of a coordinator and problem solver than a commander.

scrum team
Credit: OffsetMedia, Freepik

The Product Owner is the mouth piece of the customer. He/She represents the views of the end customer, what they want and what features the product to be developed should have.

The Scrum Master is the facilitator of the development. He gets information / feature requests from the Product Owner. He ensures the SCRUM methodology is followed correctly.

The Delivery Team, these are the team members who design, develop and create the final product. They are self organising and self-motivated.

This post is getting pretty long. What do you think? The post’s aim is to introduce you to SCRUM and how effective it is in producing a product that the customer will use and be happy with because of it’s customer-centric approach of development. I think it’s best i talk more about SCRUM in another post or you can comment below or shoot me an email to learn more.

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